Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to contact us at [email protected].

1. How do I place an order?

Placing an order on Invosio is easy! Simply browse our collection, select the items you want, and click “Add to Cart.” When you’re ready, proceed to checkout, enter your shipping and payment details, and complete your order. You will receive an email confirmation once your order is successfully placed.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay
• Google Pay

All payments are securely processed through our payment gateway.

3. Can I modify or cancel my order?

Once an order is placed, it is processed quickly, and we are unable to make changes or cancellations. If you need assistance, please contact us at [email protected] immediately, and we will do our best to assist you.

4. How can I track my order?

After your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website. If you have trouble tracking your order, please contact us for assistance.

5. Do you offer international shipping?

Yes! We offer international shipping to most countries. Shipping times and costs may vary depending on your location. Please note that international orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the customer.

6. What is your return policy?

We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it for a refund or exchange, provided the item is in its original condition. Please visit our Refund and Returns Policy for full details.

7. How do I request a refund or return?

To request a return or refund, please contact our customer support team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.

8. How long does it take to process my refund?

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds are issued to the original payment method, and it may take a few additional days for the refund to appear in your account, depending on your payment provider.

9. Are your jewelry items customizable?

Yes! We offer some customizable jewelry options. If you’re interested in creating a personalized piece, please contact us at [email protected], and we will discuss the options available.

10. Do you offer gift wrapping?

Currently, we do not offer gift wrapping, but all of our items come in beautifully designed packaging that is perfect for gifting.

11. What if my item is damaged or defective?

If your item is defective or arrives damaged, please contact us within 7 days of receiving your order. We will assist you with a return and provide a replacement or refund for the damaged item.

12. How can I contact you if I have further questions?

If you have any questions or need assistance, please feel free to contact us:

• Email: [email protected]

If you need more information, feel free to reach out to our customer service team. We’re here to help!