Refund and Returns Policy

At Invosio, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand the process and conditions.

1. Returns

You can return your items within 30 days from the date of delivery for a full refund or exchange, provided the items meet the following criteria:

• The item is in its original condition (unused, unworn, and undamaged).
• The item is in its original packaging with tags still attached.
• Proof of purchase is provided (receipt or order number).

To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll provide you with instructions on how to return your items.

2. Refunds

Once we receive your returned item and it meets the conditions outlined above, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you wish to receive. Exchanges are subject to product availability.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Custom or personalized jewelry
• Gift cards
• Sale or clearance items (unless specified otherwise)

5. Shipping Costs

Please note that shipping costs are non-refundable, and the customer is responsible for paying for the return shipping unless the item is defective or incorrect.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange a free return and replacement for you. You may be asked to provide a photo of the damage or defect for verification.

7. How to Contact Us

For returns, refunds, or exchanges, please reach out to us at:

Email: [email protected]

We are here to assist you and ensure your experience with Invosio is seamless and satisfying.